Support
Here to help.
Found a bug, or a route the app grouped wrongly? Write to support@beyondbeyond.se. Include your iOS version and what you were doing when the problem appeared, if you can. Please do not send screenshots of your health data. A description is enough, and we would rather not receive it.
01 Getting started
Why is the app empty?
Beyond Routes analyses workouts that are already in Apple Health. It does not record them. You need outdoor workouts recorded with a device that saves a route, either Apple Watch or the iPhone Workout app, and you need to have granted access to Workouts and Workout Routes when the app asked. Both can be changed in the Health app, under Sharing.
02 Missing workouts
Some of my runs never appear
A workout without a route cannot be placed on the ground, so it is not compared. Some third-party recorders write the workout to Health but not its route, in which case Health has nothing to give us. The app tells you how many workouts it set aside for this reason.
03 Grouping
Two runs on the same route were kept apart
Route matching is a judgement, not a fact, and it is deliberately cautious: a route run in the opposite direction is kept separate on purpose. When it gets one wrong you can merge two routes, split one, or move a single workout to another route. Your correction is kept, and reprocessing never undoes it.
04 Doubts
A workout is marked “needs a look”
That mark means the pace is unlike your other workouts of that kind, usually a ride filed as a run by whatever recorded it. The record stays where it is; the mark is only the app saying it is not sure. Open the workout and re-file it, or confirm it was right.
05 Subscriptions
Managing, restoring or cancelling Premium
Manage or cancel in Settings on your iPhone, under your Apple Account › Subscriptions. On a new device, tap Restore purchases on the Premium screen. Cancelling keeps Premium until the end of the period you paid for, and nothing you have already read is taken away when it lapses.
06 Privacy
Where does my data go?
Nowhere. There is no account and no server of ours. The privacy policy has the full picture, including the single lookup the app sends to Apple to give a route a name.
07 Starting over
Rebuilding the analysis
Settings › Rebuild analysis erases what the app has derived and reads Health again from scratch. It also erases your route names and corrections, so it is worth trying a correction first. Your workouts in Apple Health are never touched.